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Privacy Policy

Effective Date: January 31, 2026

Last Updated: January 31, 2026

Sappy Media LLC ("Company," "we," "us," or "our") operates VidStack (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using VidStack, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

Account Information:

  • Name
  • Email address
  • Password (encrypted)
  • Profile photo (optional)

Creator Profile Information:

  • YouTube channel details
  • Team member information
  • Content and project data

Freelancer Profile Information:

  • Display name
  • Profile photo
  • Location and timezone
  • Role and skills
  • Portfolio videos and links
  • Services and pricing
  • Bio/description
  • Contact methods (email, Discord, Twitter, WhatsApp, etc.)

Payment Information:

  • Billing name and address
  • Payment method details (processed securely by Stripe; we do not store full card numbers)

Content You Create:

  • Scripts and written content
  • AI generation prompts
  • Team chat messages
  • Job postings
  • Channel and project data

1.2 Information Collected Automatically

Usage Data:

  • Features and pages accessed
  • AI generations performed
  • Time spent on the platform
  • Actions taken (clicks, searches, etc.)

Device and Technical Data:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Referring URLs

Cookies and Similar Technologies:

  • Session cookies for authentication
  • Preference cookies
  • Analytics cookies (see our Cookie Policy for details)

2. How We Use Your Information

We use your information to:

  • Provide the Service: Create and manage your account, process subscriptions and payments, deliver AI-generated content, and enable platform features
  • Improve the Service: Analyze usage patterns, fix bugs, and develop new features
  • Communicate with You: Send account-related emails, respond to support requests, and notify you of important updates
  • Process Payments: Handle subscription billing and credit purchases through Stripe
  • Generate AI Content: Send your prompts and content to third-party AI providers to generate scripts, voiceovers, and thumbnails
  • Facilitate the Marketplace: Display freelancer profiles to creators, enable job postings, and connect users
  • Ensure Security: Detect and prevent fraud, abuse, and unauthorized access
  • Comply with Legal Obligations: Respond to legal requests and enforce our Terms of Service

3. Third-Party Services

We share information with the following third-party services to provide our features:

3.1 Payment Processing

Stripe

3.2 AI Services

Anthropic (Claude)

ElevenLabs

Google (Gemini)

3.3 Infrastructure and Analytics

We may use additional third-party services for hosting, analytics, and error tracking. These services only receive the minimum data necessary to perform their functions.

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

  • With Your Consent: When you explicitly authorize sharing
  • Freelancer Profiles: If you create a freelancer profile, the information you provide (name, photo, role, portfolio, services, contact methods) is publicly visible to other users
  • Service Providers: With third-party vendors who help us operate the Service (payment processing, AI generation, hosting)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection of Rights: To protect the safety, rights, or property of VidStack, our users, or the public

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service.

After Account Deletion:

  • Your account data is deleted within 30 days
  • Some information may be retained longer if required by law or for legitimate business purposes (e.g., billing records, fraud prevention)

Backups:

  • Data may persist in encrypted backups for a limited period after deletion

6. Your Rights and Choices

6.1 Access and Portability

You have the right to:

  • Access the personal information we hold about you
  • Request a copy of your data in a portable format

6.2 Correction

You can update your account information at any time through your account settings.

6.3 Deletion

You can delete your account through settings or by contacting us. Upon deletion:

  • Your account and associated data will be removed within 30 days
  • Some data may be retained as required by law

6.4 Communication Preferences

You can opt out of promotional emails by clicking "unsubscribe" in any email. You cannot opt out of essential account-related communications.

6.5 Cookies

You can manage cookie preferences through your browser settings. See our Cookie Policy for details.

7. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

Legal Basis for Processing:

  • Contract: Processing necessary to provide the Service
  • Legitimate Interests: Improving our Service, preventing fraud
  • Consent: Marketing communications, cookies
  • Legal Obligation: Compliance with laws

To exercise your GDPR rights, contact us at support@vidstack.app.

8. CCPA Rights (California Users)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights:

  • Right to Know: Request information about data collection, use, and sharing
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise your CCPA rights, contact us at support@vidstack.app.

9. Children's Privacy

VidStack is not intended for users under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a user under 18, we will delete that information promptly.

If you believe a child under 18 has provided us with personal information, please contact us at support@vidstack.app.

10. Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of sensitive data at rest
  • Secure password hashing
  • Regular security assessments
  • Access controls and authentication

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws.

By using VidStack, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Sappy Media LLC
Email: support@vidstack.app
Address: 418 Broadway #5454, Albany, NY 12207

For privacy-related requests, please include "Privacy Request" in your email subject line.

By using VidStack, you acknowledge that you have read and understood this Privacy Policy.